Effective Date: 10th October 2024
Thank you for choosing Mansfield Cash Registers as your trusted provider of Epos System, Cash Registers, Support Services and Peripherals.

We want you to be completely satisfied with your purchase. Please read our refund and return policy carefully to understand the terms and conditions for refunds, returns, and exchanges.


This policy is designed to provide clarity and ensure a positive shopping experience for you.

  1. Return/Exchange/Refund Timeline
    We offer a transparent and customer-friendly return/exchange/refund timeline. Returns or
    exchanges are accepted within 7 days from the date of purchase. We believe this timeframe strikes a balance between allowing you sufficient time to evaluate your
    purchase while also ensuring a fair policy for our business.
  2. Acceptable Item Conditions
    To be eligible for a return or exchange, the item must be in its original condition, including all
    tags and packaging (if applicable). Please note that certain items may have specific conditions for return due to their nature, and these conditions will be clearly communicated on the product page.
  3. Refund and Shipping Charges
    We understand the importance of transparent and fair refund and shipping charges. Our policy aims to be reasonable. We offer a free shipping on returns, which means you won’t
    have to worry about additional shipping costs when returning items.
    For refunds, we offer the following options:
    Money Refund: We’ll return the cost of the item to the original payment method used for the purchase.
    Full Refund: If you’re not completely satisfied with your purchase, should the item be returned unopened, we’ll issue a full refund.
    Partial Refund: In some cases, a partial refund may be provided if only part of the order is
    returned.
    Line-Item Refund: For items that are part of a larger order, we may issue a refund for the
    specific item returned.
    Credi: We can issue a credit with the refund amount for you to use on future
    purchases.
  4. Items Eligible for Refund/Return/Exchange
    While we strive to accommodate such requests, please note that not all items on our website are eligible for exchange, refund, or return. The following categories of products are generally not eligible for the same:
    Custom/Personalized Products: Items that have been specifically customized or
    personalized for the customer.
    Products Sold as Part of Sets/Bundles: Items sold as part of a set or bundle, where
    individual items may not be eligible for exchange.
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Maintained and SamTouch Office Subscribers please message 07850 133 273
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